Our Standards

In order to maintain our reputation as a high quality seniors care management provider, Points West Living submits to both internal and external quality controls including:

Alberta Government Standards
Points West Living is committed to meeting or surpassing Alberta Government standards for seniors’ facility operations in the following competencies:

  • Providing excellent food service
  • Excellence in resident care
  • Cleanliness 
  • Creating and maintaining a hospitable, friendly, home-like environment
  • Offering high-quality social/recreational opportunities
  • Retaining high-quality personnel

All Points West Living residences are licensed through the Social Care Facilities Licensing Act and follow Alberta’s Accommodation Standards.

Standards of Excellence Inspections (SOE)
Points West Living participates in a program of unscheduled inspections. Inspection results are scored according to service standards, quality of product, cleanliness and organization. Inspections are conducted quarterly in the first year, and semi-annually thereafter. Results of SOEs are made available to owners and governing authorities.

Supportive Living Inspections
Supportive Living Facilities are assessed according to Government of Alberta Standards for Continuing Care Facilities. Operators are provided with a checklist to ensure standards are maintained on a daily basis. All facilities contracted by Alberta Health Services are subject to regular announced and unannounced reviews by Alberta Health Services.

Assessment of New Personnel
We assess new staff competencies within each residential setting to ensure consistent standards. All incoming staff receive in-house training regardless of previously attained credentials.

Health Care Aide Certification
We have one of the highest levels of staff certification in Alberta. In fact, we require all Health Care Aides to be certified. To achieve this goal, we have partnered with the Norquest College Distance Education Program to deliver a top-quality, in-house HCA Certification Program.

Staff Training Incentives
We offer tuition incentives to staff interested in improving their skills, earning certification, or undertaking an apprenticeship.

Policies and Procedures Review
Points West Living has detailed policy and procedural manuals that are reviewed and updated annually by a member of the management team.