The Eden Care Model
Hospitality Focused Management
Lifestyle Choices
Resident Involvement
Aging in Place
Pets at Points West
Our Mission
Our Vision
A Message from Chief Operating Officer Lynda Doll

The Eden Care Model

Points West Living follows the Eden Model of Seniors Care. This philosophy says that seniors can and should be active, healthy, contributing members of a society that includes the place they live.

Every Points West Living facility is managed from a hospitality perspective focused on wellness rather than sickness. They are places where seniors are provided with choices and where medical treatment is the servant of genuine human caring, rather than its master.

Management and staff embrace the Eden Philosophy and believe that when a senior’s ability to contribute is recognized and endorsed by a strong community of friends and caregivers, the golden years can be a time of vibrant living and satisfying personal growth.

Hospitality Focused Management

Our homes do not look, feel or smell like hospitals – because they’re not. At Points West Living, we focus on wellness rather than illness! Every Points West Living facility is managed from a hospitality perspective, with 24-hour medical services and personal care provided discreetly, in a positive, activity-focused, life-affirming environment.

Lifestyle Choices

One of the core values of our philosophy is CHOICE. At Points West Living facilities, seniors are encouraged to make daily lifestyle choices based on a wide variety of options. Residents decide when they rest, when they rise, and when their suites are cleaned. At most facilities, guests can order meals from a restaurant-style menu or join other residents in the preparation of a home-cooked feast.

Resident Involvement

Seniors are community decision-makers and organizers at Points West Living residences. The activities they plan and arrange, with or without staff involvement, are at the heart of each residence's social life. Parties, games, outings, crafts, and even exercise classes are planned, organized and presented by our lively fun-loving seniors. Through seniors-run governing bodies, like the Resident’s Council, our management routinely seeks resident input in order to continually improve the quality of Points West Living services.

Aging in Place

Like anyone, seniors can become attached to their surroundings. Our aging in place philosophy allows seniors to move through graduated levels of care with the least possible disturbance to cherished relationships and routines. 

Pets at Points West

Well-behaved pets weighing 30 pounds or less are permitted with approval of the manager. Animals may be cared for by the resident, a family member or friend who is responsible for keeping the dwelling unit and the pet clean and sanitary.  

Residents are reminded that:

• Pets must be kept on leash whenever outside the resident’s unit
• Owners must clean up after pets immediately
• Pets are not permitted in common areas
• Noisy pets are not acceptable
• Residents must immunize their pets and provide documentation

Our Mission

Points West Living operates under the following mission statement: 

“Points West Living will be a leading provider of high quality, supportive, gentle care to Western Canadians who require ‘supportive living’ housing and services. Points West Living Inc. has embraced a new vision of seniors care: one that bypasses the traditional, institutional model in favour of community building."

“Our mission is to actualize this vital new vision of seniors care in every Points West Living home by providing seniors with opportunities for growth, contribution, and personal choice. We believe that our community style of seniors care promotes optimum health and happiness, while affirming the value and dignity of those we serve.

We will work with health regions, not-for-profits, foundations and developers to ensure that we provide residents with comfortable, secure, and affordable homes in which every resident is treated with dignity and respect.”

Our Vision

Comfort
We will give supportive, gentle care in an attractive home-like setting that promotes independence and quality of life. 

Choice
Choice is fundamental to the services we provide. Our residents choose when they eat, when they sleep, when care is provided, and when their suites are cleaned. 

Dignity
All efforts are made to uphold our residents’ dignity through the care we give, the way we speak, and the choices we provide.

Peace of Mind
Points West Living makes every effort to help seniors age in place surrounded by familiar faces and supported by programs that keep them happy, safe and healthy.

 

A Message from Chief Operating Officer
Lynda Doll

Points West Living is excited about changes made in the delivery of services to seniors, says CEO Lynda Doll.

“We are all about making our seniors homes look and feel like homes rather than institutions,” she says. “Historically, nursing homes ran on a medical model that was highly regimented, tightly scheduled, and strictly controlled to focus on sickness’ rather than health."

“In contrast, Points West Living Communities have evolved to be so much more than hospitals for the elderly. While we continue to pay close attention to the health of our residents, our management policies and daily routines are all about masking health care and emphasizing hospitality.”

Doll says Points West Living provides non-regimented, flexible, seniors-centered programs focused on helping seniors maintain the individuality and independence that is key to physically and mental well-being.

What has changed?

“In the older model nursing home, if breakfast was scheduled at seven then everyone would have to be up and dressed by seven. Because assistance was needed and staff were few, a resident might spend hours propped up in a wheelchair waiting for the other 100 plus residents to be made ready.”

“By allowing flexible rising schedules, we are able to give personal care and attention to each resident. By the time a resident is ready for breakfast they are impeccably groomed, have had their with daily medical needs met, and are looking forward to a day filled with activities that they choose.”

Lynda Doll